To ensure you get time with Santa in your preferred timeslot, we recommend making a booking online to secure your spot. If you find yourself at Santaland without a booking, Santa’s helpers will do their best to fit you in as soon as possible!

You can cancel or reschedule your booking by following the link in your confirmation email.

You can meet Santa for a magical family photo at any of our Santaland stores. But at Adelaide City, Melbourne City, Perth City, and Sydney City, you can also board the express train to the North Pole, where extra festive fun awaits. Immerse yourself in a magical experience the whole family will love, and enjoy activities like colouring, posting a letter to Santa, and even capturing unforgettable moments with our green screen photo experience! Plus, we have extra fun surprises planned at each store to keep the holiday spirit soaring.

Tip: Don’t wear green if you want to get some great green screen photos.

Santaland bookings are free. If you would like to purchase the professional photos taken on the day, printed photo packages start at $28.95. You may also add-on a digital version of your photos for $17.95 with any printed package purchase.

We know families come in many different forms, so as many people as you’d like can come to your session. For Santa Paws at Myer, we ask that there is at least one human for each four-legged family member and a maximum of three pets in a session.

People of all ages are welcome to experience the magic of Santaland with us. We also invite you to celebrate Baby's First Christmas at select stores (locations to be announced). For the safety and comfort of our littlest guests, we kindly ask that a parent or guardian hold all small children.

We know that all kinds of pets help make up families, but for now, we’re only able to allow dogs and cats to join Santa in selected stores. We also ask that they’re leashed or caged at all times and that you make sure you’re equipped to clean up any little messes they might make. Santa Paws at Myer sessions will be available at selected stores. Select 'Make a Booking' to see the available stores.'

Sensory Santa sessions are specifically designed to cater to families seeking a sensory-friendly environment. Available before the store opens, these sessions are thoughtfully planned to ensure each child can comfortably interact with Santa. When you arrive for your booking, a friendly team member will guide you and your child to meet Santa. With gentle lighting and minimal or no music, your child can fully immerse themselves in the enchanting Christmas experience. Sensory Santa is available at at selected stores. Select 'Make a Booking' to see the available stores.'

Your booking confirmation email will provide you with helpful information to prepare for your visit to the store including how to locate the store’s designated waiting area. We also encourage you to bring a quiet sensory toy to your session.

We recommend you arrive at least five minutes before your booking time.

Both printed and digital photo packages will be available to purchase in-store. Santa’s helpers will take your mobile number and provide you with a 4-digit unique identifier that you can use to purchase copies of your photos in store. If you do buy printed copies in store you will also be able to use your 4-digit unique identifier code to buy digital copies at the My Santa Photos website; www.mysantaphoto.com.au.

You will need to pay with a credit or debit card as we won’t be able to accept cash.

You can purchase copies of your printed or digital photo packs in-store. If you do buy printed copies in-store, you will also be able to use your 4-digit unique identifier code to buy digital copies at the My Santa Photos website: www.mysantaphoto.com.au until 28 February 2025.