How will I receive my online order?
When you shop online with Myer we offer a number of delivery and collection options including Free Click & Collect, Standard and Express Delivery and a special delivery service for Big & Bulky items.
Depending on the availability and location of products, different options will be available for you to choose from before you make your purchase.
FREE CLICK AND COLLECT
How does Click & Collect work?
Simply shop online and if Click & Collect is available for your order you'll be able to choose the most convenient Myer location for collection in the checkout.
Once you've made your order, we'll prepare it for you and let you know as soon as it's ready to collect in-store.
And best of all…. It's free!
How long does a click and collect order take?
In most cases, if you order before midday, it will be ready for collection on the same day. If you make your order in the afternoon, it will be ready the next day.
If any item in your order has to be transferred from another location to your preferred collection store, we'll transfer it for free, but it will take a little longer.
If your order contains multiple items some items may be available for collection earlier than others. If that happens, you'll receive separate emails when items are ready for collection if you would like to get them earlier or you can simply collect the full order at the same time.
How will I know when my order is ready to collect?
When your order is ready for collection, we'll send you an email to let you know it's time to head into your selected store and where you'll need to go to collect it.
What do I need to bring to collect my order?
Bring a copy of your 'Ready for collection' email (either printed out or on your phone) and some photo ID.
Can I nominate someone else to collect my order?
You can nominate someone else to collect your order before you checkout. You will need to provide their name and email address and we'll send them a copy of the collection email. They'll need to bring it and a copy of their ID when they come in.
What happens if I don't collect my order?
Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund processed within 3-5 business days.
What are the available delivery options and prices?
| Delivery | Cost | Description |
|---|---|---|
| Standard Delivery | $9.95 flat fee. Free for orders $99 and over | Standard delivery will take 3 – 7 business days to arrive for customers in Metro areas. Allow 7 - 10 business days for regional areas including WA, QLD and NT. Please be aware that during very busy periods Standard Delivery timeframes may be affected by delays of a few days and can take up to 5-9 business days. |
| Express Delivery | $12.95 flat fee | If Express Delivery is available for your order – we'll let you know on the checkout page. Express delivery will take 1-3 business days to arrive for customers in Metro areas and 2-4 business days for customers in WA, NT and regional areas across the country. |
Big & Bulky delivery
We offer a 'Big & Bulky' delivery service for items too big or heavy to be delivered by standard post. We'll let you know on the product page if the item requires this special service which is a set $75 fee. Generally, these items will be delivered within 7 – 14 business days. If it's an item that is being custom-made for you (like a mattress) – it will probably take longer and we'll let you know on the product.
What if I’m not home when my delivery comes?
If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via email, SMS or, if it's AusPost, the AusPost app with collection instructions. For AusPost deliveries, if your parcel has not successfully synced with your MyPost account, your delivery driver will leave a collection card.
This means less time spent running to your local post office and more time enjoying your new purchases!
*Please note, the driver will only leave the parcel if there is safe place to do so.
Can I use an Australia Post Parcel Locker?
Yes. You can choose to have your Myer order sent to a Parcel Locker.
What is a Parcel Locker?
A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Choose from more than 400 collection locations across Australia.
How do I use Parcel Locker?
1. Sign up to Create a MyPost account
2. Shop Online and find a Parcel Locker by selecting 'Find a collection location' as your delivery option and then searching for the most convenient locker.
3. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.
Where is my closest Parcel Locker address?
Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else that's convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
How do I collect my parcel?
You'll get an email when your parcel arrives, and SMS if requested. If you have the Australia Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.
What happens if I don't collet my Parcel from the Parcel Locker?
If your parcel isn't collected within 48 hours, it will be transferred to the nearest Australia Post facility offering parcel collection during business hours. Australia Post will contact you with the details of any transfer and you'll have 10 business days to pick up your parcel.
Can I cancel or make changes to my order?
Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible. However, once you’ve received your order, you can take advantage of our returns policy.
How can I track my order?
Delivery Order Updates
When your order is ready for delivery you will receive an email from us with tracking details. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Track My Order
View the current status of your order with Myer Track My Order by using your Myer order number and contact details. Your order number can be found in your order confirmation email. Or if you have a Myer account you can view the current status of your order by logging in and viewing My Orders.
Why did I only receive part of my order?
Sometimes the items you’ve ordered are heading to you from different locations around Australia.
To get your order to you as quickly as possible, we may send them separately. If this happens to your order we’ll email you to let you know and you’ll be able to track each package separately with Myer Track My Order.
RETURNS & EXCHANGES
If I have changed my mind about an item – can I return it?
Generally, yes!
We want you to shop with confidence, so we will offer a refund or exchange on most items within 30 days of purchase (or until 31 January for purchases made in November or December the previous year).
How do I return an item I bought online?
You can take the item back to any Myer store along with proof of purchase (provided it is not classified as a Big & Bulky item) or lodge a return online through Australia Post or ParcelPoint.
Are any items excluded from the returns policy?
For change of mind returns some items including those marked as clearance or reduced to clear are excluded. A full list of exclusions can be found in the Returns Policy
If you need to make a return because the item is faulty or damaged though, you are entitled to Consumer Guarantees which are not impacted by this policy.
How will I be refunded?
Wherever possible we will provide any refund you are eligible for back to the original method of payment.
If we are not able to do this, we will provide you with a Myer Returns Card to the value of your refund. The card will be valid for 3 years and can be used online or in-store for a future Myer purchase.
What is Afterpay?
Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.
How do I use Afterpay?
Shop online or in-store as normal. At checkout, choose Afterpay as your payment method.
You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.
If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.
There are some items that aren’t eligible for Afterpay and the value of your bag must be between $100 and $2,000.
How does the payment schedule work?
If you’re a new Afterpay customer, you’ll be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments.
If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500).
You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.
What if I can’t pay an instalment?
If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid.
You can read the Afterpay terms and conditions now for more details.
Which cards does Afterpay accept?
Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia.
When will my goods be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard delivery timeframes.
Is there a limit to how much I can spend on a single transaction?
Yes, transactions made through Afterpay must be between $100 and $2,000.
Which products are not eligible for Afterpay?
You cannot use Afterpay to purchase alcohol, block knives/knives, Perishable items, gift cards, charity donations and non-merchandise services (including delivery, gift wrapping). If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
How do I return or exchange an item purchased with Afterpay?
If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Read all about our returns options here.
Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments.
If you have already made one or more payments, the instalments paid will be refunded to the card you used to place the order.
If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund.
You’ll also hear from Afterpay to let you know your future payments have been cancelled.
Where can I find out more about Afterpay?
If you’d like to know more about Afterpay, you can visit the Afterpay website here for answers to some frequently asked questions.
For queries regarding your account, contact Afterpay directly at info@afterpay.com.au or call 1300 100 279.
What do I do if I’ve received an item with the security tag still attached?
If you receive an item in your order with the security tag attached, you can
bring it into your nearest Myer store to have it removed. If you can’t make it
instore, you can speak with a member of our Customer Experience team on
13MYER (13 69 37) and they’ll help you out.
What do I do if an item in my order is damaged or faulty?
If you receive any damaged or faulty stock, you can return it to your nearest
Myer store or lodge a return online through Australia Post or ParcelPoint. Just
ensure you still have the receipt or proof-of-purchase email. For full returns
info, see our Returns & Exchanges page.
What is Two-Step Verification?
Two-Step Verification (also known as multi-factor authentication) is an additional security layer in our login process to protect your account from unauthorised access.
When you log-in to your account, a unique code may be sent to your registered mobile or email as part of the verification process. From here, you will need to enter this unique code when prompted.
Why do I need to verify my account?
We’ve set up Two-Step Verification to better protect our customers’ account security. By requesting a unique one-time code in some login cases, we can ensure there’s an additional level of security on your account, keeping anyone out who shouldn’t have access.
I can’t log-in to my account to update my details because it says I need a code
If you have not received a code and are unable to access your account to update your details, please call us on 13 69 37.
What if I don’t want to add my mobile number to my account?
If you’d rather not give us your mobile number, you can receive a one-time passcode via your email. We do, however, recommend you have a backup method in case you’re unable to access your email.
What should I do if I haven't added my mobile number or email to my account?
If you haven’t provided a mobile number or email address for your account, you’ll need to contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT). For security reasons, it isn’t possible to add this information to your profile yourself.
I don’t have a mobile number or have recently changed it, can I still sign-in to my account?
If you cannot access a code via SMS, select 'Choose a different method'. You will then be taken to another screen where you can select email as an alternative verification method. Once you’re in, you can head to your Account Details section and update your mobile number.
If I can’t receive a code, can I still purchase my items?
Absolutely! You can check out as a guest.
Can I disable Two-Step Verification?
Two-Step Verification is not an opt-out service and is there to protect your Myer account. If you’d rather not verify with your mobile or email, you can check out as a guest without logging in.
Do I need to enable Two-Step Verification or is it automatic?
Two-Step Verification will be automatically enabled on both your Myer online and MYER one accounts. Please ensure your account details, including your mobile number and email, are up to date at all times.
How long is the one-time code valid for?
The six-digit code sent to your mobile or email will be valid for five minutes. If you miss the cut-off, just request a new one by selecting Resend Code.
What happens if I enter the code incorrectly?
If you enter the verification code incorrectly ten times, you will need to wait five minutes for another code or verify another way (i.e.: via your email or mobile, depending on your initial method).
I can’t find my verification code on my mobile or my email
If a code doesn’t appear in your mobile messages or email inbox, try checking your spam or junk folders or select Resend Code to request a new one. Note that some Android devices may move the mobile SMS message to a Spam folder. If a code still isn’t appearing, call 13 69 37 for our Customer Service Centre to assist you.
What do I need to do if I change to a new device?
If you have Two-Step Verification using SMS and you have the same mobile phone number, you don’t need to do anything. It will automatically work on your new device.
If I lose my phone or it’s stolen, will anyone who finds it be able to access my account via Two-Step verification?
To log-in to your account, you must provide your registered email and password - Two-Step Verification alone is not enough to gain access. So, as long as you haven't shared your email or password with anyone, your account cannot be accessed by anyone in possession of your phone.
If someone has access to my phone and can receive my one-time code, are they able to access my Myer account?
Someone can only have access to your Myer online account if they have your login and password details, Two-Step Verification alone does not provide access. You will only be prompted for a one-time verification code once you've entered your registered email and password.
To keep your account secure, always create a strong password only you know and do not forward your one-time codes to anyone.
Do I need to enter a code every time I log in?
You won’t be prompted to enter a code every time you log in. Two-Step Verification may only occur if/when your login activity changes, for example: you’re logging-in from a new device or location.
Are all American Express® cards eligible to use for points and pay at Myer?
You can use your American Express rewards at checkout if:
You are not eligible if:
Click here for the Membership Rewards program Terms and Conditions.
How can I use my points for credit when checking out at Myer?
When checking out on our website, select the ‘AMEX Membership Rewards’ payment option and follow the prompts. The full purchase amount will be charged to your AMEX account, then you will receive a statement credit from AMEX within 2-4 business days for any points used.
How many points can I use to pay for my purchase?
You can use up to the total purchase amount, provided you have a minimum of 1,000 points banked in your Membership Rewards account.
When will I receive the statement credit on my AMEX card account?
Statement credits typically appear in your account within 72 hours. In the event your credit-receival window coincides with your card statement due date, the credit may not appear until your next statement period, in which case your account will appear with a positive credit balance that can be offset against future card purchases.
I selected to use my AMEX Rewards points, but my card was still charged the full amount, why is this?
When you select to use your AMEX Rewards points at checkout, the full purchase amount will still be charged to your AMEX account. AMEX will then credit you with any points used within 2-4 business days. All payments due must still be paid as usual to ensure there is a full, up-to-date transaction record should you wish to return an item or dispute a transaction.
If I choose not to use my AMEX Rewards points at checkout, will I still earn points on my purchase?
Yes, you will earn points for the total dollar amount of each purchase regardless of whether you select to use your AMEX Rewards points at checkout.
I used my points for a statement credit, but my purchase wasn’t authorised, will I get my points back?
Yes, if you selected to use your points but the transaction didn’t go through with us, your statement credit will be reversed, and your points will be added back into your account.
I selected to redeem my points at checkout, but it didn’t work, why is this?
If you are unable to redeem your points, it may be that you don’t hold an eligible AMEX card that is enrolled in the Membership Rewards program or that your current account is in arrears. For clarity and assistance, we recommend you contact your AMEX provider on the number on the back of your AMEX card.
Do I still need to make a bill payment this month?
Yes, the statement credit awarded to your account using the ‘Use Points for Credit with SafeKey’ does not constitute a payment.
Will I receive my points back if I get a refund?
With any refund you receive from us, your rewards points will be credited to your AMEX account however, your points account will not be reimbursed.
Is there a charge for using points for credit?
This is a free-of-charge service to help our AMEX customers get the most out of their AMEX Membership Rewards.
American Express Australia Ltd (ABN 92 108 952 085) of 12 Shelley St, Sydney, NSW 2000.
How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 Standard MYER one Credits per $1 spent on eligible transactions at Myer. MYER one Credits are not earned on purchases of gift cards, delivery fees, Mural Hall and some food and service outlets.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
How do I check my MYER one Credits balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward. These Rewards are known as MYER one Quarterly Rewards.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours for in-Store purchases or within 24 hours after you receive confirmation that ‘your order is ready for delivery,’ for online orders.
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.
When will my MYER one Credits be updated for my Myer online store purchase?
If your MYER one Member number was added to your online purchase, Credits will be updated within 24 hours after receiving confirmation that ‘your order is ready for delivery.’
Do MYER one Credits expire?
MYER one Credits that have not converted into MYER one Rewards will expire after two years from date of purchase.
My Profile
How can I change my password?
You can change your password online at myerone.com.au or by logging into the MYER one App.
How do I update my details?
You can update your contact details by logging into your membership at myerone.com.au or via the MYER one App. You can add or update your email address at one of our registers in-store
I have changed my name, how can I update it?
You can change your name by contacting the Myer Experience Centre on 13MYER (13 69 37).
I have updated my contact details on my Myer online store account; will that update my MYER one membership?
No, you will also need to login to your MYER one membership at myerone.com.au or via the MYER one App to update your membership contact details.
MYER one membership
How do I become a MYER one Member?
You can join MYER one by downloading the MYER one App, in-store, at myerone.com.au or at myer.com.au. You must be 15+ years of age, have a unique email address and an Australian residential address. Only one membership can be held per individual.
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you (together with your Additional Cardholder) spend $1500 - $5999.99 at Myer in a Membership Year, or a Gold MYER one Member if you (together with your Additional Cardholder) spend $6000 or more at Myer in a Membership Year.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App. Your Tier may also be displayed on the top of MYER one e-mails delivered to your inbox.
How do I add an Additional Cardholder?
You can request an Additional Cardholder by logging in to your membership at myerone.com.au
You will normally receive your Additional Card within 2 to 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number. You can find your Member number on a recently received MYER one email or on a previous Myer receipt. Your MYER one Member number will be printed on the bottom of the receipt. You will normally receive your replacement card within 2 to 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Can you stop sending me promotional material?
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu. You can also unsubscribe by clicking on the unsubscribe links provided at the bottom of Myer emails or by contacting us at privacy@myer.com.au. If you opt out of receiving MYER one emails, we will still email you any eligible digital MYER one Quarterly Rewards and online store transactional emails. We will not be able to send you Benefit Rewards such as Birthday or Anniversary Rewards* (*Platinum, Gold and Silver Tier only).
I have unsubscribed from electronic marketing communications, why am I still getting emails from MYER one?
While you have opted out of receiving MYER one marketing emails, we will continue to send you your MYER one Quarterly Rewards earned through the program. Quarterly Reward emails will be sent from ‘MYER one Rewards’ so be sure to add us to your contacts so that you do not miss out.
I confirmed my e-mail address at the register in-store, why am I still not receiving my Birthday or Anniversary* Rewards?
You may have inadvertently unsubscribed.
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu.
We may have sent e-mails to that address in the past and the inbox was full or a work e-mail address that has blocked promotional e-mails.
As a sender of e-mails, if we are unable to deliver an e-mail after multiple attempts, e-mail providers request that we mark the e-mail address as bounced and stop sending e-mails to that address. You can confirm the status of your email by contacting the Myer Experience Centre on 13MYER (13 69 37). *Anniversary Rewards for Silver, Gold & Platinum Tiers only.
Do I need to add my MYER one Member number each time I place a Myer online order?
By joining MYER one at the same time you create your online account, your Member number will be saved on your online account and added to all future orders.
Customers with an existing Myer online account can add their MYER one Member number to their Myer online account. Once your Member number is saved to your online account, it will be added to all future orders. This is required to see MYER one exclusive offers while shopping online. See below steps to add your MYER one Member number to your Myer online account.
Login to your Myer Account at myer.com.au
Select MYER one in the ‘My Account’ menu
We can check your MYER one details when you select 'Yes, Please Check'. Alternatively, enter your 16-digit MYER one Membership number found on your MYER one Card or MYER one App and select 'Add'
Your accounts will be linked
If you add your MYER one Member number at checkout only, you will be required to add your Member number every time you shop online to earn Credits.
My MYER one Number is linked to my Myer online account. Why am I not seeing my exclusive Member offers at checkout?
If an exclusive MYER one Member offer is available, and your eligible product is not being discounted at the checkout, you may need to reset your link for MYER one in your online account.
Follow the below steps to re-link your MYER one Number to your Myer Account.
MYER one Rewards
What can I purchase with my MYER one Rewards?
You can use your MYER one Quarterly Rewards, Tier Benefit Rewards or promotional Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases of gift cards or other tender, purchases at Mural Hall and some food and service outlets. For full exclusions visit myerone.com.au.
How do I redeem my MYER one Reward for an online purchase?
Before finalising payment at checkout, click on ‘Apply Gift Card or MYER one Reward Card,’ a form will appear for you to enter your Reward Card number and access code, then click ‘Apply.’
How do I check the progress towards reaching my next MYER one Quarterly Reward?
You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App
When will I receive MYER one Quarterly Rewards?
MYER one Rewards are issued quarterly when you have reached a minimum of 1,000 MYER one Credits. The Program Quarters are:
• 1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued by mid-April*
• 1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued by mid-July*
• 1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued by mid-October*
• 1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued by mid-January*
*If you are still receiving your Quarterly Reward by post, this can take up to 6-8 weeks from the end of the quarter. To receive your Rewards faster, add an email address to your Membership at myerone.com.au or download the MYER one App.
How will I receive my MYER one Quarterly Rewards?
MYER one Quarterly Rewards will be available in the Rewards tab of your MYER one App. If you do not have the App, we will send your MYER one Reward to your registered email address on your account.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au and selecting Preferences in the drop-down menu.
Will I receive a Birthday Reward on my Birthday?
If you are the Primary Cardholder, have a valid email address on your account and are opted in to receive marketing emails, you will receive a Birthday Reward via email on your Birthday. If you have the MYER one App, once you click on the Reward link in the email, your Reward will also be available in the App. To receive Birthday Rewards, you must have been a Member for at least one month prior to your Birthday and have spent a minimum of $30. The minimum spend of $30 is required each year.
How do I check my Reward balance?
You can check your Reward balance at any time via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance, in-store at the service desk or by calling the Myer Experience Centre on 13MYER (13 69 37).
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App.
Do MYER one Rewards expire?
Quarterly Rewards expire 1 year from the date of issue. You can check the expiry via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37). If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.
Once a Reward has expired, the Reward will not be displayed in the MYER one App.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
MYER one App
What are the benefits of the MYER one App?
When you login into the MYER one App you will have access to your digital MYER one Card, you can view your MYER one Credit balance, purchase history (up to 24 months), access any eligible MYER one Rewards, plus much more.
Can I use the MYER one App for proof of purchase when exchanging/returning an item?
Providing you scanned your MYER one Card/App at time of purchase and the item is eligible for an exchange/return, you can provide the receipt number from the purchase tab in your App as proof of purchase. Purchases older than 24 months are not available, please hold onto hard copy receipts for Warranty purposes.
What devices support the MYER one App and how do I download it?
The MYER one App supports iPhone version 11 and above and Android version 5 and above. You can download the MYER one App from the Apple App Store and the Google Play Store.
What password do I use to login to the MYER one App?
If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts to set up a password.
I have forgotten my MYER one password. Can I still log into the MYER one App?
You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts.
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Quarterly Rewards are sent to your App. You can manage your push notifications at any time from your smartphone settings.
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card.
If I login to the MYER one App, will I still receive my MYER one Quarterly Rewards in the mail?
Once you have logged in to the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. You will no longer receive Quarterly Rewards in the mail.
I am an Additional Cardholder. Can I log into the MYER one App?
As an Additional Cardholder you can log into the MYER one App. If you have previously logged into myerone.com.au, you can log into the MYER one App using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the App, enter your MYER one Member number and follow the prompts.
Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).
Once I have logged into the MYER one App, can I change the way I receive my Quarterly Reward?
Once you have logged into the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. If you no longer want to receive Quarterly Rewards via the App, you will need to contact the Myer Experience Centre on 13MYER (13 69 37), they will ensure you have a valid email address on your membership and update your Quarterly Rewards to be sent via email.
I have deleted the MYER one App, how do I access my Quarterly Rewards?
You will need to download the MYER one App and log back in to have access to any eligible Rewards. If you wish to change the way you receive Rewards in the future and have a valid email address on your Membership, please contact the Myer Experience Centre on 13MYER (13 69 37) who will update your Rewards to be sent via email.
MYER one Multiple Accounts
If you've recently been contacted about multiple MYER one accounts, you might find the below FAQs useful
Why can I only have one MYER one account?
As per the MYER one program Terms and Conditions, only one Membership can be held per person, you must have a unique email address per account. Myer retains the right to close any accounts deemed as opened by the same individual. You can find our full Terms and Conditions at https://www.myerone.com.au/TermsAndConditions
What is an ongoing account?
The single MYER one account that has been selected to keep for ongoing use within the MYER one program.
I’ve chosen my account, when are my Credits and Transaction History going to be merged?
It may take up to 30 days after you submit your response for any qualifying Credits and transaction history to be transferred to your ongoing account.
Can I update the details of my ongoing account?
You can update your contact details by logging into your membership at myerone.com.au or via the MYER one App. You can also add or update your email address at one of our registers in-store.
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
I have updated my contact details on my Myer online store account; will that update my MYER one membership?
No, you will also need to login to your MYER one membership at myerone.com.au or via the MYER one App to update your MYER one membership contact details.
How do I add an Additional Cardholder?
You can request an Additional Cardholder by logging into your membership at myerone.com.au. The additional cardholder must have a different email address to the primary cardholder. You will receive your Additional Card within 2 to 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.
What do I do if I don’t have the MYER one card for the ongoing account?
You can access your digital MYER one Card by downloading the MYER one App and logging in with the 16 digit Member number of your ongoing account. If you don’t have your 16 digit Member number, simply select ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and follow the prompts.
Can I update the password of my ongoing account?
You can change your password online at myerone.com.au or by logging into the MYER one App.
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
How do I continue to earn Credits on online purchases?
You will need to make sure that your ongoing account is linked to your Myer online account, to continue to earn Credits on your online purchases.
To check which MYER one membership is linked to your online account;
If you need any more information on linking your accounts, simply follow the instructions visit https://www.myerone.com.au/TermsAndConditions
How do I check which MYER one account is linked to your App?
Two-Step Verification
What should I do if I haven't added my mobile number and an email to my MYER one account?
If you haven’t provided a mobile number or email address for your account, you’ll need to contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT). For security reasons, it isn’t possible to add this information to your profile yourself.
How can I contact the MYER one team via post?
Write to us at:
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060
Give or receive the perfect gift, no matter the occasion with a Myer gift registry list.
How do I find a registry?
It's easy to find a gift registry online. All you need to do is enter the name or number of the registry on our find a registry page.
I can't find a registry online, what do I do?
First, check the spelling of the name and/or the registration number. If you still can't find the registry, you can email us at giftregistry@myer.com.au or call our team on 13MYER (13 69 37) during business hours.
How do I purchase a gift?
Once you’ve got access to the list, there are three ways you can purchase a gift.
Online
All you need is to search the name or number of the Registry to start shopping from the gift list.
In-store
You can pop into any Myer store around Australia to shop from the list.
Over the phone
Call our team on 13MYER (13 69 37) during business hours to shop the list over the phone.
How do I know if the item I’m purchasing is still available?
We try to keep the online lists as up-to-date as possible but they’re constantly changing. If you want to double check an item is still available before you buy, pop into a store or give us a call on 13MYER (13 69 37).
How up to date are the gift prices?
Prices quoted on our online gift lists are the current sell price. Any catalogue, promotional prices or offers will be applied to items on the gift list.
Can I have an item gift-wrapped?
Yes. If you choose single drop delivery, wrapping is included in the delivery fee of $12.95 per parcel.
How does delivery work?
The delivery options vary depending on how you purchase the gift.
Online delivery methods
Standard delivery: Free on orders $99 and over. You’ll need to add the registrant’s address at checkout.
Click & Collect: shop online, free pick up in-store.
In-store delivery methods
Staggered delivery: $9.95 per order includes free gift wrap on entire order.
Each gift will be delivered separately to the registrant via Australia Post following a purchase made by the guest.
One-drop delivery: $12.95 per order includes free gift wrap on entire order.
All gifts are delivered on a registry owner’s date preferred and address.
Big and Bulky
Any Big and Bulky items on the registry list incurs a greater cost and are not eligible for gift wrapping.
Creating a registry
Why choose Myer as your gift registry provider?
We offer an easy and enjoyable experience that is convenient for both you and your guests. Our regular promotions and offers mean more benefits for you and with our one drop delivery option, you can receive all your gifts at a time that’s convenient to you.
Can I setup a gift registry online?
Currently, a gift registry can only be created in-store.
How do I register?
STEP 1
Visit the Myer gift registry at your nearest Myer store
We ask that you register at least a month before you send out your invitations.
STEP 2
Add items to your list
You’ll be given a scanner to borrow to add items to your list. Scan anything and everything you like. If you're not sure whether something's suitable, ask us for help.
As soon as you're finished scanning your gift list, it becomes available in our national system.
You can make changes or add items at any time, at any store, leading up to the event. We also can organise your gift delivery as well.
STEP 3
Spread the word
A unique registry number will be created for you so your guests can easily find your registry. We will give you registry cards to include with your invitations, explaining that you have a gift suggestion list at Myer.
Your registry can also be shared via email. Your guests have the option to purchase gifts either online, in-store or over the phone.
Are there restrictions on what I can register?
There are no restrictions on what you can register. You have access to every department across every store.
Do I have to complete my registry all at once?
You don’t have to complete your list at the time of registering. You may wish to select a few items and then come back later to complete the list. If your guests buy everything on your list sooner than you expected, you can add more gifts in-store or over the phone. You can also remove items from you list at any time in the lead up to your event.
For what sort of occasions can I setup a registry for?
You can set up a list for any occasion. Some popular registry events include engagements, weddings, kitchen teas, baby showers, christenings, bar/bat mitzvahs, anniversaries, birthdays and Christmas.
I have a registry, how do I tell people about it?
We’ll give you insert cards to include with your invitations, explaining that you have a gift suggestion list at Myer. You can also share your registry with your friends and family by emailing it to them.
Is there a minimum or maximum amount that I have to register?
There is no limit to the number of items you can register with Myer. This means your list can be as simple or as extensive as you wish.
What can I spend my Velocity Points on?
Velocity Points can be redeemed on any purchases of items and associated delivery costs. Gift cards cannot be purchased online using Velocity Points.
How many Points do I need to redeem when purchasing online?
There is a minimum redemption amount of 3,000 Velocity Points per order.
Can I still earn MYER one shopping credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with Velocity Points.
What if I do not have enough Velocity Points to pay for the full amount of my purchase?
You are able to determine the amount you would like to pay with points (over the minimum points redemption amount). You can use a credit/debit gift card to pay for the balance of your order.
What if I need to return or exchange an item that I have purchased with my Velocity Points?
The MYER Returns Policy applies to all orders/transactions. Any items received as a result of Velocity Points redemption may only be refunded for the applicable Points value redeemed for such item. Change of mind refunds will be provided as a MYER Returns Card (valid for three years from the date of issue) for the portion paid using Velocity Points. Any remaining balance not paid by Velocity Points will be returned in the same tender as per the MYER Returns Policy. Refunds provided due to a consumer guarantee or relevant regulation such as faulty items will be credited back to the original Velocity account used to pay in the original order/transaction for the amount of Points originally redeemed.
Can I redeem my Velocity Points when I shop with MYER in store or over the phone?
Velocity Points cannot be redeemed in store or over the phone.
Why was my Velocity Points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For more information you can contact the MYER Customer Experience Team directly on 13MYER (13 69 37) from 9am-6pm AEST, Monday- Friday and 10am - 5pm, Saturday-Sunday.
Will MYER be accessing my personal information?
Velocity account details will be shared with MYER to allow you to redeem Velocity Points which includes your points balance and redemption value, and to allow MYER to process your order. For details of MYER’s Privacy Policy, see here. See here for Velocity’s Privacy Statement and Privacy Policy.
I have a question about my Velocity membership. Who should I contact?
You can call the Velocity member support team on 13 18 75 from 8am-8pm AEST, Monday-Friday and 9am-6pm Saturday-Sunday. For any enquiries regarding MYER products, orders or delivery, please contact the MYER Customer Experience team on 13MYER (13 69 37). Available AEST. Mon- Fri 9AM – 6PM. Sat - Sun 10AM – 5PM.
What can I spend my CommBank Awards points on?
CommBank Awards points are calculated to an equivalent Australian dollar value. They can be redeemed on purchases of merchandise and Myer gift cards (excluding Coles Group and Myer cards) at any Myer store in Australia and online.
Can I check the value of my Awards points when I'm in a Myer store?
You can ask a team member at a Myer register to swipe or tap your CommBank Bank Awards credit card to check whether you have an available balance to spend at Myer.
Can I still earn MYER one Shopping Credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with CommBank Awards points.
What if I don't have enough Awards points to pay the full amount of my purchase?
You can pay with any combination of CommBank Awards points and any other payment method accepted at Myer.
What if I need to return or exchange an item that I have purchased with my Awards points?
All returns and exchanges are subject to Myer's return policy.
If the item meets all the terms and conditions for return and you have a proof of purchase, it can be returned to Myer.
Myer may offer an exchange or Myer returns card*, unless otherwise required by law.
*Please note that Myer Returns Cards are subject to an expiry date.
Is there anything I can't redeem my Awards points for at Myer stores?
CommBank Awards points can’t be redeemed for cash, used at Myer towards payment of Myer Store or Myer Visa Card accounts and some Miele appliances. They also can’t be used purchase 'Coles Group and Myer' gift cards, or at some food and service outlets.
Food and service outlets where Awards points are not accepted in Myer stores, include:
This list is subject to change.
Can I redeem my Awards points when I shop with Myer over the phone?
No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores or online.
Why was my Awards points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For example, your card has expired or you are not enrolled in the CommBank Awards program, or the Myer register could connect to process your points. For more information, you can contact the CommBank Awards Service Centre on 13 1661 8am – 8pm (Sydney/Melbourne time) Monday to Friday.
Will Myer be accessing my personal information?
By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your Commonwealth Awards details, to facilitate the use of the Commonwealth Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.
I have a question about CommBank Awards points. Who should I contact?
You can call the Commonwealth Awards Service Centre on 13 1661 8am – 8pm (Sydney/Melbourne time) Monday to Friday.
At all other times, you can call the Commonwealth Bank Call Centre on 13 2221, 24 hours a day, seven days a week.
How do I donate my second-hand textiles for reuse or to be recycled online with Myer?
When you shop online at Myer, you can follow a three-step process through Upparel to ensure your unwanted items have a second life. Upparel reuses and recycles textiles, helping close the loop on textile waste.'
How do I donate second-hand textiles for reuse in-store at Myer?
Myer has partnered with our longstanding charity partner, The Salvos Stores. A donation station is located at the Hub of each participating Myer store, where customers are encouraged to donate their second-hand clothes to give items another life in a new home. Clothes collected through the donation stations will be re-sold in The Salvos Stores. If clothing items are unsuitable for re-sale, they are processed through the Salvos third-party network and converted to rags, fuel blocks and exported as a last resort.
Myer Concierge
Our Myer Concierge is a Virtual Assistant, available 24/7 to answer questions and help with order tracking and returns.
Select the black chat icon on the bottom left of your screen and the Concierge will pop-up to help you now.
Myer Experience Centre
Alternatively, you can speak with a member of our Customer Experience team on 13MYER (13 69 37).
Available AEST:
Mon- Fri 9AM - 6PM
Sat - Sun 10AM - 5PM