Yes, we are pleased to advise that all Myer stores across Australia remain open, however we have adjusted some trading hours in line with revised centre opening hours, and we have also ceased late night trade. Please click here go to https://www.myer.com.au/store-locator to find your nearest store and up-to-date trading hours.

We’d like to reassure you that we are constantly cleaning our stores to keep them as hygienic and safe as possible during this time. This may mean you see things that look a little different in our stores as we take additional precautions in response to advice, but our staff are here to serve you and be of assistance while respecting the imposed social-distancing measures.

If you would prefer to stay at home you can shop 24/7 on myer.com.au online and have your order delivered contact free. There are no current delays for online delivery.

There is nothing more important to our company than the health and safety of our customers, staff and the greater community. We are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

With that in mind, we have introduced some new measures to reduce human contact and protect you, our staff and assist in keeping our community safe during this time.

• We are no longer accepting cash at Myer registers; we have contactless eftpos machines for transactions at all counters.

• We have ceased beauty service appointments, suiting, intimate apparel fittings and have suspend shoe fittings.

• We have ceased all food and beverage services, in line with the guidance by the National Cabinet.

• We are ensuring the safest possible shopping environment by increasing the cleaning and sanitisation of our stores, particularly for high-contact areas and counters, and are providing additional hand sanitisers for team members and customers to use.

• As a further measure, we will be rolling out a cleaning product across all stores called Zoono, which is proven effective in resisting various strong bacteria and germs on high-touch surfaces for more than 20 days.

We will continue to monitor the situation closely and act quickly on the advice of Health and Government authorities. We have a dedicated COVID-19 hub on our myer.com.au home page that will be updated with new information and respective changes as they occur. We will also communicate via and our social channels: Facebook, Twitter and Instagram, and to our Myer One customers through dedicated emails.

We are regularly cleaning and sanitisation of our stores, particularly for high-contact areas and counters. In the event of a team member working in store being a confirmed COVID-19 case, we will undertake our prepared COVID-19 Response Plan and close the store immediately, isolate all associated team members, notify our customers and follow with a full sanitisation of store. We will then notify our customers once it is safe to shop again.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of COVID-19 and have taken measures to reduce human contact and protect you, our team members and assist in keeping our community safe during this time.

Yes, all in store events have been cancelled for the health and welfare of customers and staff. We apologise if this causes an inconvenience or disappointment but have taken measures so as to comply with social distancing and in the interest of the safety of our community. We look forward to rescheduling as soon as we can and will communicate via and our social channels; Facebook, Twitter and Instagram, and to our Myer One customers through dedicated emails.

Yes, you can shop online and receive your order delivered to your home contact free or to a local Post Office. To help protect the health of our customers and delivery partners, signatures are not currently required for home deliveries.

Yes, now for all orders over $49. Big and bulky items will incur a delivery free of $75.

We aim to deliver all orders on time and there are currently no issues with our delivery providers. It takes 4 - 7 business days for delivery to metro locations and 7 - 10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory.

In light of the COVID-19 crisis, we are taking steps to ensure the safety of our customers and staff. As such, Click & Collect services will be temporarily unavailable.

If you have any questions, please get in touch with Myer Customer Service Centre on 13MYER (13 69 37)

While our Returns Policy remains unchanged, due to these unprecedented circumstances, we’re happy to extend our 30 days ‘change of mind’ return policy for reasonable requests. Please view the Myer Returns Policy at https://www.myer.com.au/content/returns-policy for more information or get in touch with the Myer Customer Service Centre on 13MYER (13 69 37), and one of our team will take you through the options available to you.

Please get in touch with the Myer Customer Service Centre on 13MYER (13 69 37), and one of our team will take you through the options available to you.