July 2024

YOU AND YOUR ADDITIONAL CARDHOLDER (IF APPLICABLE) SHOULD READ THESE TERMS FULLY AND THE MYER PRIVACY POLICY, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE MYERONE PROGRAM. BY REGISTERING AS A MEMBER, SCANNING OR ENTERING YOUR MYER ONE CARD INSTORE OR SHOPPING ONLINE (IN EACH CASE WHETHER A TEMPORARY CARD, REGISTERED CARD OR ADDITIONAL CARDHOLDER CARD), USING ANY REWARD OR MEMBER BENEFIT, YOU AGREE THAT THESE TERMS AND CONDITIONS WILL APPLY TO YOU IN RESPECT OF THE PROGRAM, AS AMENDED FROM TIME TO TIME.

Additional Cardholder is a person nominated by the Primary Cardholder (Member) to earn MYER one Credits allocated to the Primary Cardholder’s MYER one Program account.

Benefits are the facilities, services, products, discounts, offers, activities and events or arrangements offered or available to Members and, on occasions, any Additional cardholders from time to time.

Bonus Credits are extra MYER one Credits in addition to the Standard MYER one Credits that may be earned as a result of promotional or incentive programs offered from time to time.

Dollar or $ means Australian dollars, inclusive of GST.

Earn the Credits you will receive when you shop at an Eligible Transaction.

Eligible Transaction is a transaction where your MYER one Card details are provided at the time and before payment of transaction, excluding transactions listed in Appendix A.

Member (Primary Cardholder) is the individual who signed up to the MYER one Program and owner of the MYER one Account, where the MYER one Account has not been terminated in accordance with the Terms and Conditions

Member Benefits means benefits you receive as part of the MYER one Program sent to members and/or nominated Additional Cardholder, which can be Bonus Credits, digital rewards, event invitations, priority sales or discount codes. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.

Membership Year is the period from 1 April to 31 March. This period will determine the Membership tier.

MYER one is the customer loyalty program operated by Myer Pty Ltd for personal shopping.

MYER one Account or MYER one Membership is the membership account belonging to a Member (Primary Cardholder) that you can access via the Myer website, MYER one website, MYER one App or any other means as authorised by us.

MYER one Rewards is means the stored-value digital reward that may be issued to you. The digital reward can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.

MYER one Quarterly Rewards means the stored-value digital reward that may be issued to you each Program Quarter based on reaching a minimum and in increments of 1,000 Credits. The digital reward can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.

MYER one Tier Rewards means the stored-value digital Reward that may be issued to you (and activated) as part of a Tier Benefit such as Birthday and Anniversary Rewards. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.

Partner is a business where Members (and Additional Cardholders) can earn MYER one Credits outside of Myer.

Privacy Policy means the Myer Privacy Policy published on the MYER one website (www.myerone.com.au) and the Myer website (www.myer.com.au), as amended from time to time.

Program Quarter (for Quarterly Rewards) means each of the following periods:

a) 1 January – 31 March; MYER one Rewards earned in this quarter will generally be issued by mid- April*

b) 1 April – 30 June; MYER one Rewards earned in this quarter will generally be issued by mid-July*

c) 1 July – 30 September; MYER one Rewards earned in this quarter will generally be issued by mid-October*  

d) 1 October – 31 December; MYER one Rewards earned in this quarter will generally be issued by mid-January*

*If you are still receiving your Quarterly Reward by post, this can take up to 6 to 8 weeks from the end of the quarter. To receive your Rewards earlier, please add an email address to your Membership at myerone.com.au or download the MYER one App.

Quarterly Mailer means the update (which may include the MYER one Quarterly Rewards) sent to eligible MYER one Members quarterly, either via the MYER one App or by email.

Smartphone App means the MYER one App.

Standard MYER one Credits means 2 MYER one Credits earned for each Dollar spent on eligible transactions at Myer, or as varied from time to time.

Terms and Conditions means the terms and conditions of the MYER one Program,  published on the Website which can be amended from time to time.

You or your is a reference to the Primary Cardholder (Member) whose name the MYER one Program account is held.

Website means www.myer.com.au or www.myerone.com.au as appropriate, or any other site operated on behalf of Myer, as notified by Myer from time to time.

2.1  Participation in the Program is open to individuals, 15+ years of age, with a unique email address and an Australian residential address. Only one Membership can be held per person, and you  cannot transfer your MYER one Membership to  another person. Myer retains the right to close any accounts deemed as opened by the same individual

2.2 By becoming a MYER one Member or Additional Cardholder, you agree to these Terms and the collection, use and disclosure of your personal information in accordance with the Myer Privacy Policy, as amended from time to time.

2.3 You can register and join MYER one:  

• Join at any Myer store
• Complete the online join process at myerone.com.au or myer.com.au
• Download and join via the MYER one App

Joining is free and there are no fees to continue as a Member.

2.4 MYER one Membership is tiered according to your spend (including the spend of your Additional Cardholder, if any) at Myer each Membership Year:

• MYER one Members - between $0 and up to $1499.99
• Silver MYER one Members - between $1500 and $5999.99
• Gold MYER one Members - $6000 or more
• Platinum MYER one Members are by invitation only

2.5 Spend at Partners is not included in determining your MYER one Membership tier.

2.6 You must advise Myer of any change of name, address, email, or other details (including the details of an Additional Cardholder) as soon as practicable after the change. Myer is not responsible for any loss of MYER one Rewards or Benefits made available to MYER one Members in connection with any failure by you to notify Myer of any change in your details or those of an Additional Cardholder. Myer may require acceptable proof in relation to any change of details. Changes can be made directly via myerone.com.au, via the MYER one App or by contacting the Myer Experience Centre. You can add or update your email address at one of our registers in-store.

3.1   You may request Myer to issue one additional card to a nominated person to earn MYER one Credits on your behalf. The email address provided for the Additional Cardholder cannot be the same as the Primary Cardholder.

3.2 The Additional Cardholder can only make changes to their email and phone number (where provided) not changes relating to the Primary Cardholder. The Additional Cardholder can also request to remove themselves from the Membership if they no longer wish to participate in the program.

3.3 By nominating an Additional Cardholder, you agree:

• that the Additional Cardholder wishes to participate in the MYER one Program;
• to ensure that the Additional Cardholder reads and complies with these Terms;
• to ensure that the Additional Cardholder agrees to the collection, use and disclosure of their personal information in accordance with the Myer Privacy Policy, including the email address provided by you on their behalf and
• you will be liable for any breaches of these Terms by the Additional Cardholder as if that breach was a breach by you.

4.1 To earn MYER one Credits, you (or your Additional Cardholder) must provide a MYER one Card or Member number to the salesperson prior to the completion of your Eligible Transaction at the point of sale or enter your Member number at checkout for online purchases. On myer.com.au, you can create or sign in to your Myer Online account and add your MYER one Member number to your account information. In such cases, you will only have to enter your Member number once.

4.2 Bonus Credits may be earned during promotional periods or incentive days communicated from time to time.

4.3 MYER one Credits are allocated to each Eligible Transaction and generally added to your Program account:

• within 30 days for transactions made in-store at Myer
• within 24 hours of receiving confirmation that ‘your order is ready for delivery’ for Myer online orders
• within 30 days from the end of a promotional offer period

4.4 MYER one Credits can only be earned by individual Members or Additional Cardholders for their own personal shopping. MYER one Credits cannot be earned on purchases of commercial quantities of goods or services, or any purchases which are or could be reasonably considered for commercial or corporate purposes including the resale of goods (which includes not-for-profit association purposes), as determined by Myer and in line with this, Tier Benefits such as free delivery may not be applied to such purposes. A purchase of goods or services may exceed a normal household quantity or be considered a commercial or corporate purpose even if the purchase is split over more than one transaction. What will constitute a commercial quantity may depend on the type of product purchased. Myer may review and adjust the allocation of MYER one Credits at any time.

4.5 Myer may deduct from your Program Account any MYER one Credits that have been credited to your Program Account in error or as a result of an error, as well as any MYER one Credits which relate to an Eligible Transaction which has been cancelled, reversed, or which relate to a refunded amount, or where Myer reasonably believes that the purchase was for a commercial purpose or commercial in quantity.

4.6 MYER one Credits will expire 2 years from the date they were issued to your Program Account if they are not converted into MYER one Rewards.

4.7 MYER one Credits will be reversed where you have returned the goods or you have been refunded for the goods or services in respect of which those Member Benefits were earned

5.1 For every 1,000 MYER one Credits earned at the end of each Program Quarter, you will receive a $10 MYER one Quarterly Reward. MYER one Quarterly Rewards are valid for one year from the issue date and must be used before expiry, after such time it will be invalid and any remaining balance will be forfeited. The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions.

5.2 MYER one Credits earned, which have not been converted into Rewards, will be carried over into the next Program Quarter provided they have not expired. The maximum MYER one Credits carried over will not exceed 999 MYER one Credits.

5.3 MYER one Credits are only recognised and available for conversion into MYER one Quarterly Rewards after they are successfully issued to your Program Account (and not cancelled, reversed, or where it relates to a refund given).

5.4 MYER one Quarterly Rewards will be sent to the Primary Cardholder via the MYER one App or where you have not downloaded and logged into the App, your Reward will be sent via email. To receive Rewards via email, you must have a valid email address on your account and have agreed to receive Reward emails. If you have logged out or deleted the MYER one App, you must re-login (and where applicable re-download the App) to access any eligible Rewards.

5.5 MYER one Quarterly Rewards  expire 12 months from the date of issue. Redeemable for goods or services at Myer stores (excludes some leased businesses) and online at myer.com.au.. For full MYER one Rewards Terms of Use visit myerone.com.au/termsandconditions.

6.1 The below table outlines the MYER one Tier Benefits.

1. To receive Birthday and Anniversary Rewards, you must have a valid email address on your account and be opted in to receive Marketing emails. To receive Birthday Rewards, you must have been a Member for at least one month prior to your Birthday and have spent a minimum of $30. The minimum spend of $30 is required each year.
2. Free standard delivery for Gold and Platinum Members within metropolitan Australia and excludes items that require Special Delivery.*
3. Complimentary Platinum Member Big & Bulky delivery service, within metropolitan Australia, for items too big or heavy for standard post. * *Tier benefits such as Free standard delivery, Big and Bulky delivery and free gift wrapping may not be applied to purchases believed to be of commercial quantities or corporate purchases, in line with point of 4.4 of the Terms and Conditions. A maximum of 100 gifts per Member can be gift wrapped in-store.

6.2 MYER one Tier Benefit digital rewards will be sent to the Primary Cardholder via email. If you have the MYER one App, once you click on the Reward link in the email, your Reward will also be available in the App.

6.3 MYER one Tier Benefit digital rewards are Single use only. Any balance remaining on your reward after first use will be forfeited. Your reward must be used by the expiry date on the reward, after such time it will be invalid and any remaining balance will be forfeited. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au.

6.4 The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions.

7.1   We want you to enjoy all the benefits of the MYER one Program including sending you Bonus and exclusive offers and asking you for your valuable feedback. Unless you have opted out, you agree to us communicating with you via various channels including by email, SMS, phone, mail, app notifications and by advertising on certain websites and social media.

7.2   MYER one Member Promotional Benefits are exclusive offers/benefits sent as promotions to members and can be Bonus Credits, digital rewards, event invitations and discount codes. To receive Member Promotional Benefits, you must have a valid email and be opted in to receiving Marketing emails. Where a specified spend is required to receive a Promotional Benefit, the spend excludes purchases of gift cards, lay-by payments, delivery fees, multi-use shopping bags, Mural Hall, cafes, bars, restaurants and service outlets.

7.3 MYER one Member Promotional digital rewards are single use only. Any balance remaining on your reward after first use will be forfeited. Your reward must be used by the expiry date on the reward, after which time it will be invalid and any remaining balance will be forfeited. Digital rewards can be used towards purchases of eligible goods and services at Myer Stores and online at myer.com.au. The Use of the Reward is subject to the MYER one Rewards Terms of Use found at myerone.com.au/termsandconditions

8.1  Myer may at any time make any changes to the Terms, Rewards or Benefits at its sole discretion, including but not limited to changes to rules governing: Program Quarters, Standard MYER one Credits, expiry of MYER one Credits, and awarding of MYER one Rewards.

8.2  Myer will provide at least 30 days prior notice on the MYER one website, where in our reasonable opinion, of any material changes that have a detrimental impact on Members or the Program to these Terms, Rewards or Benefits offered. You agree that you will notify your Additional Cardholder (if any) of any material changes to these Terms.

Where we change the Terms, a copy of the revised Terms will be available on the Website.

9.1 Myer may in its discretion, suspend, change or terminate your participation and/or your Additional Cardholder in the Program (including MYER one Credits), if Myer reasonably believes that you, or an Additional Cardholder has: breached these Terms; or engaged or may engage in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to your MYER one Program account or in a claim for allocation of MYER one Credits; or engaged or may engage in inappropriate conduct that undermines the legitimate interests of Myer (e.g., theft from a Myer store). We reserve the right to monitor your purchase history to ensure that any Member Rewards and Benefits are accumulated legitimately.

9.2  Where Myer intends to terminate your MYER one Program account in line with 9.1, Myer will provide you with written notice of such termination and you will have 14 days to rectify the breach (where possible) and/or advise Myer in writing as to why your MYER one Program account should not be terminated. Myer will review any response you provide and will advise you of its decision. Myer may, at its discretion, cancel all or any MYER one Credits that have been issued to you if your right to participate in the MYER one Program is suspended or terminated.

9.3  Myer may cancel your participation (and your Additional Cardholder’s participation) in the MYER one Program if there has been an extended period of inactivity on your account. If your account is closed due to inactivity, you will need to register for a new MYER one Membership.

9.4 We may refuse your application for membership or your request to add an Additional Cardholder if you already have an existing account or if we reasonably suspect that you or the Additional Cardholder has engaged in activity detailed as grounds for refusing your application.

9.5 We reserve the right to cancel temporary cards that remain unregistered for more than 6 months. If we cancel your unregistered temporary card, any Member Credits earned or Benefits to the temporary card will also be cancelled and forfeited.

9.6 You may terminate your participation (and your Additional Cardholder’s participation) in the MYER one Program at any time by providing written notice to Myer at MYER one, REPLY PAID 2215, Melbourne VICTORIA 8060. You will stop earning MYER one Credits from the date of cancellation of your card and any MYER one Credits and Benefits will also be cancelled and forfeited.

9.7 On receiving notification of termination from you, your MYER one Program account will be recorded on the MYER one database as closed. Deleting the MYER one App will not terminate your MYER one Program account.

9.8 On cancellation or termination of your membership (whether by you or Myer), we may retain your membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes.

9.9 Myer may terminate the program at any time by providing at least 30 days prior notice on the MYER one website.

10.1 You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the MYER one Program, your participation in the MYER one Program, any MYER one Credits earned, MYER one Rewards issued or any other transaction within the MYER one Program.

10.2 Any failure or delay by Myer in exercising its rights under these Terms does not constitute a waiver of those rights. Any waiver by Myer must be in writing and signed by an authorised officer of Myer.

10.3 Except as provided in any law which cannot lawfully be excluded or modified by agreement, Myer does not accept any liability whatsoever including for negligent acts and omissions, with respect to the MYER one Program.

10.4 Myer may provide notice to MYER one Members on the MYER one website by advertisement newspaper circulating throughout Australia, online, in writing by post, via email, SMS or Push Notification (where appropriate). You must notify any Additional Cardholder of any notice provided in accordance with these Terms. Where Myer gives you notice by post, you agree that, unless otherwise stated in these Terms, the notice is deemed to have been provided to you and your Additional Cardholder (as the case may be): on the date of actual receipt of the notice or on the date it would have been delivered in the ordinary course of post, on the date of email, whichever occurs first; provided it is sent to the last known address, email address, mobile number, Myer has for you in connection with the program.

10.5 If you have any queries or complaints regarding the MYER one Program, please contact us.

In Myer Stores or online at myer.com.au: Purchases of gift cards, lay-by payments, delivery fees, multi-use shopping bags, Mural Hall and some food and service outlets.