What can I spend my Velocity Points on?
Velocity Points can be redeemed on any purchases of items and associated delivery costs. Gift cards cannot be purchased online using Velocity Points.
How many Points do I need to redeem when purchasing online?
There is a minimum redemption amount of 3,000 Velocity Points per order.
Can I still earn MYER one shopping credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with Velocity Points.
What if I do not have enough Velocity Points to pay for the full amount of my purchase?
You are able to determine the amount you would like to pay with points (over the minimum points redemption amount). You can use a credit/debit gift card to pay for the balance of your order.
What if I need to return or exchange an item that I have purchased with my Velocity Points?
The MYER Returns Policy applies to all orders/transactions. Any items received as a result of Velocity Points redemption may only be refunded for the applicable Points value redeemed for such item. Change of mind refunds will be provided as a MYER Returns Card (valid for three years from the date of issue) for the portion paid using Velocity Points. Any remaining balance not paid by Velocity Points will be returned in the same tender as per the MYER Returns Policy. Refunds provided due to a consumer guarantee or relevant regulation such as faulty items will be credited back to the original Velocity account used to pay in the original order/transaction for the amount of Points originally redeemed.
Can I redeem my Velocity Points when I shop with MYER in store or over the phone?
Velocity Points cannot be redeemed in store or over the phone.
Why was my Velocity Points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For more information you can contact the MYER Customer Experience Team directly on 13MYER (13 69 37) from 9am-6pm AEST, Monday- Friday and 10am - 5pm, Saturday-Sunday.
Will MYER be accessing my personal information?
Velocity account details will be shared with MYER to allow you to redeem Velocity Points which includes your points balance and redemption value, and to allow MYER to process your order. For details of MYER’s Privacy Policy, see here. See here for Velocity’s Privacy Statement and Privacy Policy.
I have a question about my Velocity membership. Who should I contact?
You can call the Velocity member support team on 13 18 75 from 8am-8pm AEST, Monday-Friday and 9am-6pm Saturday-Sunday. For any enquiries regarding MYER products, orders or delivery, please contact the MYER Customer Experience team on 13MYER (13 69 37). Available AEST. Mon- Fri 9AM – 6PM. Sat - Sun 10AM – 5PM.