These terms and conditions should be read in conjunction with the Velocity Membership Terms and Conditions, Velocity Privacy Policy, MYER Online Shopping Terms and Conditions, MYER Returns Policy and MYER Privacy Policy (“collectively Terms and Conditions”). The use and access to Velocity Points and/or MYER.com.au will be acceptance of these Terms and Conditions. Velocity Points can be redeemed, in part or in full, online at MYER.com.au excluding purchases of MYER Gift Cards, Coles Group & MYER Gift Cards, payments towards a MYER credit card, instore purchases and phone orders. A minimum redemption of 3,000 Velocity Points can be made online at MYER.com.au per order/transaction. You cannot redeem Velocity Points for more than the total amount of your purchase. Points are not redeemable or exchangeable for cash or any other tender. Velocity members may pay for purchases online at MYER.com.au using a combination of Velocity Points and a credit card, debit card, MYER Gift Card, MYER Reward Card Coles Group & MYER Gift Card. The MYER Returns Policy applies to all orders/transactions. Any items received as a result of Velocity Points redemption may only be refunded for the applicable Points value redeemed for such item. Change of mind refunds will be provided as a MYER Returns Card (valid for three years from the date of issue) for the portion paid using Velocity Points. Any remaining balance not paid by Velocity Points will be returned in the same tender as per the MYER Returns Policy. Refunds provided due to a consumer guarantee or relevant regulation such as faulty items will be credited back to the original Velocity account used to pay in the original order/transaction for the amount of Points originally redeemed. MYER one Credits will be applied to the total transaction amount paid, as per the MYER one terms and conditions. All Velocity Program enquiries are to be directed to the Velocity member support team on 13 18 75 8am-8pm AET Monday-Friday and 9am-6pm AET Saturday-Sunday. For any enquiries regarding MYER products, orders or delivery, please contact the MYER Customer Experience Team directly on 13MYER (13 69 37) from 9am-6pm AET, Monday- Friday and 10am-5pm AET, Saturday-Sunday. Velocity account details will be shared with MYER to allow you to redeem Velocity Points which includes your points balance and redemption value, and to allow MYER to process your order. For details of MYER’s Privacy Policy, see here . See here for Velocity’s Privacy Statement and Privacy Policy. MYER and Velocity reserves the right, in their sole discretion, to refuse, hold or assess the use, access or removal of Velocity Points, in circumstances such as network failure, tampering, unauthorised intervention, fraud (actual or suspected), technical failure. MYER reserves the right at any time and without prior notice to change these terms and conditions including the qualifying goods and services and to suspend or terminate the Velocity redemption at MYER program.